Today, we’re going to discuss the exit interview…an important—yet often overlooked—means of getting honest feedback on your company’s performance, culture and reputation.
It’s never easy to lose a valuable employee. When a member of your team announces that he or she is leaving the company, your first thoughts may naturally go to covering the workload and managing the transition. From announcing the departure to affected staff and clients, to preparing to recruit and train a replacement, to managing paperwork and post-employment obligations such as COBRA, you've got a lot to handle.
But as you make your list of action items, be sure to put an exit interview on your to-do list. This may be the best opportunity you have as a manager to get honest, unbiased feedback. The information you gather from departing employees can contribute to the growth of your business and guide you as you plan for the future.